Customers and Partners

In SYNLAB, Vienna, Austria, the S4DX platform allows laboratory staff to carry out administrative tasks as soon as samples are picked up at the collection sites. Previously, they had to wait for the samples to arrive at the laboratory before initiating administrative processes such as preparing internal lab equipment and completing quality control forms. With S4DX, these tasks can be anticipated by approximately 46 minutes, enabling a smoother transition to the analytical phase upon sample arrival. Staff members use the S4DX Webservices application within the “Pick-ups” module, where they can view sample collections assigned to their respective clients. Based on this information, they can activate the administrative process and confirm it in the S4DX application using a switch and a comment. When these actions are performed, the system logs the time, ensuring that all relevant stakeholders with access to the application are informed. This process improves internal organization, optimizes time management, and ensures proper documentation of procedures within the laboratory. The fact that these processes are performed now upon sample pick-up instead of upon sample arrival drives down the total lab processing time (TAT), since now, samples can go faster to the analyzer without having to go through any admin process upon arrival. This means time optimization of 3-5 minutes per pick up, in total around 4-6 hours’ time optimization per day in administrative work. Moreover, laboratory staff satisfaction has increased due to predictability and acceleration of their work, enabling them to work more independently from sample
arrival (and thus even finish their working day earlier).

Labor Berlin, the largest hospital laboratory in Europe, is the central medical laboratory for Charité Berlin and Vivantes Hospitals in Berlin. They service 30+ clinics.
With a high volume of samples and routes every day, preanalytics is vital for Labor Berlin to ensure the delivery of accurate results. Much can happen in the time between a sample is ordered, drawn, transported and arriving in the lab. These pre-lab processes are extremely fragmented and highly regulated by ISO 15189.
Facing these challenges, Labor Berlin has been constantly on the lookout for digital innovation over the years. Their goal was to track and document all steps from order creation to sample arrival at the lab in one easy-to-use application, with 100 % accurate and 100 % digitized.

Fitted to their workflow, Labor Berlin has implemented the full S4DX system in a multi-lab setting.
Now, Labor Berlin uses S4DX browser scan (web-based) and S4DX Samples app (mobile app) at collection points for sample scanning and order verification with preanalytical guidance. The S4DX system interfaces with their LIS to receive and prefetch information and send back datapoints generated throughout the entire process. This helps track and maintain sample quality while keeping flexibility and ease of usage.
With this solution, Labor Berlin ensures full traceability and digitalization of all pre lab sample processes, while retaining flexibility for their hospital and medical staff.